At Johnny Picard Fragrance (“we”, “us”, “our”), we respect your privacy and are committed to protecting personal information in line with applicable laws, including South Africa’s POPIA and relevant data protection rules applicable in Cameroon.
1) Who is responsible for your personal information?
Controller: Johnny Picard Fragrance
Email: support@johnnypicard.com
WhatsApp: +237690666663
Address: Douala cameroun
2) Information we collect
We may collect:
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Identity & contact details: name, email, phone, shipping/billing address
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Order details: items purchased, order history, support communications
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Payments: we do not store full card details. Payments are processed by third-party providers which may collect payment-related data under their own policies.
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Technical data: IP address, browser/device data, cookies, site activity (analytics, security)
3) Why we use your information
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To process orders and deliver products
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Customer support (queries, complaints, returns)
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Fraud prevention and site/payment security
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Website improvement and analytics
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Marketing communications with your consent (unsubscribe anytime)
4) Legal basis
We process personal information where necessary:
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to perform a contract (your purchase/delivery),
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to meet legal/accounting obligations,
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with your consent
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or for legitimate interests (security, fraud prevention), where appropriate.
5) Sharing
We may share limited data with:
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Payment providers
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Couriers / logistics partners
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Technical service providers
We do not sell your personal information.
6) International transfers
Some providers may process data in other countries. We take reasonable steps to keep your information protected in line with applicable requirements.
7) Retention
We keep personal information only as long as needed for business purposes, legal compliance and dispute resolution.
8) Your rights
Under POPIA and applicable rules, you may request: access, correction, deletion objection to processing, and withdrawal of marketing consent.
To exercise rights, contact support@johnnypicard.com and include identifying details and your order number (if relevant).
9) Cookies
We use cookies to operate the store, secure sessions, analyze traffic, and improve user experience. You can control cookies via your browser settings.
10) Security
We use reasonable technical and organizational measures to protect your personal information.
11) Children
Our store is not intended for children. If you believe a child provided personal data, contact us for deletion.
12) Changes
We may update this policy from time to time.
Last updated 16 December 2025